99fb's commitment to responsible gaming
Gaming is for entertainment — not addiction. 99fb places your safety and well-being above everything else and provides all the tools you need to stay protected.
What is responsible gaming and why does it matter?
Responsible gaming means enjoying online gaming consciously, with a plan, and in a controlled way. 99fb believes every player's gaming experience should be enjoyable and should never be a source of financial or mental stress. While playing on our platform, you are always in control.
When online gaming goes beyond the limits of entertainment, it can have a negative impact on personal life, family relationships, and financial stability. That is why at 99fb we encourage every player to monitor their gaming behaviour and seek help when needed. Remember: responsible gaming is not a sign of weakness — it is the mark of a smart player.
Important: Playing on 99fb is only for individuals who are 21 years of age or older. Minors are completely prohibited from creating an account or gaming. If you know of any minor using this platform, notify our support team immediately.
Our protection tools and features
99fb helps you stay in control of your gaming through several effective tools.
Set a Deposit Limit
You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately. A cooling-off period applies if you want to increase the limit, which protects you from depositing more than you intend to in a moment of impulse.
Session Time-Out
Set a time limit for your gaming session. When that time is up, you will be logged out automatically. This feature helps you manage your time effectively and prevents you from spending too long on gaming.
Self-Exclusion
If you feel you need a break from gaming, you can request that your account be closed for a set period (7 days, 1 month, 3 months, or permanently). Logging in is completely blocked during self-exclusion.
Gaming History Review
A complete record of all your gaming activity, win and loss history, and financial transactions is available in your account panel. Understanding your own patterns is the first step toward responsible gaming.
Reality Check
During a gaming session you will receive regular notifications showing how long you have been playing and how much you have spent. These alerts help bring you back to reality.
24/7 Support Centre
If you are experiencing gaming problems or feeling stressed, our Bangla-speaking support team is with you around the clock. Reach out via live chat or email — no question is too small.
Strictly follow the 21+ age limit
In accordance with prevailing rules in Bangladesh and our own policy, opening an account and gaming on 99fb is permitted only for individuals who are 21 years of age or older. We follow an age verification process at registration, and additional identity verification may be requested for any account that raises suspicion.
We are committed to protecting minors. If you have children or teenagers in your household, use parental control software on your devices and keep your account credentials secure. If anyone uses your account without your permission, contact us immediately.
For 21+ onlySteps to protect minors
- Do not share your gaming account password with other members of your household.
- Activate parental controls on your devices and use browser filters.
- Always log out after a gaming session, especially on shared devices.
- If you notice suspicious account activity, notify the support team immediately.
- Do not promote gaming site advertisements to children or teenagers.
Recognise the signs of problem gaming addiction
Ask yourself the questions below. If more than one answer is "yes", it is time to seek help.
If your answer to any two or more of the questions above is "yes", please contact our 24/7 live chat support or send an email to [email protected]. We will help you without judgement.
Build healthy gaming habits
Responsible gaming at 99fb means keeping gaming an enjoyable part of life without ever letting it take centre stage. Following a few simple rules keeps gaming positive at all times.
Remember: gaming is entertainment, not a reliable source of income. Every game carries equal chances of winning and losing, and in the long run the house has the advantage. So never play with money you cannot afford to lose.
The golden rules of healthy gaming
- Set a fixed budget before you start gaming and never go beyond that limit.
- Set a daily gaming time limit — find time for it after family, work, and rest.
- Avoid gaming when you are emotionally unsettled, angry, or feeling low.
- Avoid the "just one more" mindset of trying to win back money you have lost.
- After a win, set a portion aside — do not put everything back into bets.
- Take regular breaks, go for a walk, drink some water — keep your body and mind fresh.
- Do not use money set aside for bills, household expenses, or your children's education for gaming.
- Look for other ways to have fun beyond gaming — hobbies, family, friends.
Protection limits and exclusion options
| Protection tool | Description | Time to take effect |
|---|---|---|
| Daily deposit limit | Set the maximum deposit amount per day | Immediate |
| Weekly deposit limit | Control deposits across the entire week | Immediate |
| Monthly deposit limit | Control the total deposits for the month | Immediate |
| Time-out (7 days) | Account placed on a temporary pause for one week | Immediate |
| Self-exclusion (1 month) | Account access completely closed for one month | Immediate |
| Self-exclusion (3 months) | Complete exclusion for three months | Immediate |
| Permanent account closure | Account permanently deactivated — cannot be reopened | Via support |
To activate or change any protection tool, contact our 24/7 live chat support. Reducing a limit takes effect immediately; a 48-hour cooling-off period applies for increasing a limit.
Do not hesitate to seek help
Gaming addiction is a real problem, and seeking help to deal with it takes courage. Our trained support team at 99fb is always ready to support you and point you in the right direction. You are not alone.
Live Chat Support
Talk to our expert team via live chat in Bangla, 24 hours a day, 7 days a week. From managing gaming to emotional support — we are here for all of it.
Email Support
Email [email protected] with the details of your situation. We will personally review your circumstances and get back to you as quickly as possible.
Frequently asked questions about responsible gaming
Play for fun,
play responsibly
Enjoy gaming on 99fb. Explore our cricket betting, slots, and casino games — always within your budget.
99fb's responsible gaming commitment
99fb is more than just a gaming platform — we are committed to ensuring a safe and secure gaming environment for players in Bangladesh. Our SSL encryption and modern security technology ensure that your information and funds are always protected. Fair play is our core principle.
We believe responsible gaming is a collective effort. Players, families, and our platform — together we can build a healthy and enjoyable gaming culture. We are always here for any questions, concerns, or suggestions you may have.
For more information, visit our Terms & Conditions and Privacy Policy pages. For answers to common questions, visit our FAQ section.