99fb Terms and Conditions —
Your Rights and Responsibilities

1. General Information and Applicability

These terms and conditions apply to all services, games, promotions, and other features of the 99fb platform. 99fb is an online gaming platform operated for players in Bangladesh.

Our Privacy Policy and Responsible Gaming guidelines are also considered incorporated into these terms. Those documents together form an inseparable part of this agreement.

1.1 Definitions

• Platform: The 99fb website and all its services.
• User: Any person who has registered on or is using this platform.
• Account: The personal profile assigned to each user.
• Funds / Balance: Money deposited into or won through an account.
• Bonus: Additional money or credits provided as a promotional benefit.

1.2 Language and Interpretation

These terms and conditions are written in Bengali and the Bengali version shall be considered final. In the event of any dispute or interpretation, the decision of 99fb shall be considered final.

2. Eligibility and Age Limit

To open an account and play games on 99fb, you must meet the following conditions:

• You must be at least 21 years old ("for ages 21 and above only").
• You must be a legal individual who is legally capable of entering into a contract on your own behalf.
• All information you provide must be true, accurate, and up to date.
• Only one account may be operated per person.

2.1 Prohibited Persons

The following persons may not use this platform:

• Those who are under 21 years of age.
• Those who are employees of 99fb or their close relatives.
• Those whose accounts have previously been closed or banned.
• Those who have voluntarily applied for Self-Exclusion due to gambling addiction.

3. Account Registration and Verification

Proper account registration is a prerequisite for enjoying all services on 99fb. Information provided at the time of registration must be true and accurate.

3.1 Registration Process

• A valid mobile number or email address must be provided.
• A strong password must be created.
• Personal details — full name, date of birth — must be filled in correctly.
• Consent to these terms and conditions must be given at the time of registration.

3.2 Account Security

It is your responsibility to keep your account password and login details confidential. You are solely responsible for all activities carried out from your account. If you believe your account is being used without authorisation, please contact us immediately.

3.3 Single Account Policy

Only one account is permitted per person, household, device, or IP address. Creating multiple accounts is strictly prohibited and may result in all accounts being closed.

4. Deposit and Withdrawal Policy

99fb supports payment methods commonly used in Bangladesh and ensures fast transactions.

4.1 Deposits

• Minimum deposit: ৳100 (the same for every method).
• Supported methods: bKash, Nagad, Rocket, bank transfer.
• Deposits are generally credited to your account instantly.
• A record of every transaction is kept and will be reviewed in the event of any dispute.

4.2 Withdrawals

• Minimum withdrawal: ৳1,000.
• Withdrawal time: processing is completed within 15 minutes to 2 hours.
• Withdrawals must be made using the same method used for the deposit.
• Account verification must be completed before a withdrawal.

4.3 Transaction Verification

To prevent fraud or suspicious activity, 99fb reserves the right to verify any transaction and to place it on hold if necessary. Failure to provide the required documents for verification may delay withdrawals.

5. Bonuses and Promotional Offers

99fb offers promotional bonuses and special offers from time to time. These bonuses come with certain specific conditions.

5.1 Welcome Bonus

• 100% bonus on the first deposit, up to ৳10,000.
• The bonus must be active at the time of the first deposit to be claimed.
• Wagering requirement: The bonus amount must be wagered 15 times before withdrawal.
• A specific time limit applies for completing the wagering requirement.

5.2 Bonus Policy

• The welcome bonus may not be claimed more than once by the same person, household, or device.
• A maximum bet limit applies when wagering with bonus funds.
• Some games may not count towards bonus wagering — please contact our support team for details.
• If bonus abuse is detected, 99fb reserves the right to cancel the bonus and suspend the account.

5.3 VIP Cashback

Regular players can enjoy weekly cashback through the 99fb VIP programme:

• Bronze: up to 0.2% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.8% cashback per week.
• Platinum: up to 1.0% cashback per week.

Advancement to a VIP tier depends on your gaming activity and is determined at the discretion of 99fb.

6. Gaming Rules

Various types of games are available on the 99fb platform. Each game has its own rules, which are described within the game itself.

6.1 General Gaming Conditions

• All games are operated under a fair play policy. Game outcomes are determined using a Random Number Generator (RNG).
• If a connection is lost during a game session, the system automatically records the result of that round.
• Bets will be refunded for any game cancelled due to a technical error.
• In the event of a dispute over a game result, the log records of 99fb shall be considered final.

6.2 Live Gaming

Live casino games are operated in real time. The dealer's decision in a live game is final. 99fb will not be held liable for any loss in a live game due to connection issues.

6.3 Sports Betting

Betting is available on cricket, football, and various other sports. If an event is cancelled or postponed, bets will be settled according to the rules set by 99fb. Odds may change at any time — the odds displayed at the time of confirming a bet will apply.

7. Prohibited Activities

The activities described below are strictly prohibited on the 99fb platform. Violating these rules may result in the permanent closure of the account and forfeiture of all funds.

• Creating an account using another person's identity or false information.
• Operating multiple accounts or using another person's account.
• Abusing the bonus system (bonus hunting, arbitrage betting).
• Using any software, bot, or automated tool to gain an unfair advantage.
• Engaging in abusive or offensive behaviour towards other users.
• Using the platform for money laundering or illegal financial activity.
• Attempting to compromise system security or hacking.
• Placing bets using funds belonging to a third party.

8. Account Suspension and Closure

99fb reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Providing false or inaccurate information.
• Failure to provide required verification documents.
• Abuse of a bonus or promotion.
• Detection of suspicious financial activity.

8.1 Voluntary Account Closure

You can close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to withdraw any legitimate funds in your account.

8.2 Funds After Restriction

If an account is closed due to a rule violation, bonus funds will be forfeited. Once the investigation is complete, the return of any legitimate funds will be determined at 99fb's discretion.

9. Privacy & Data Protection

99fb places the highest importance on protecting your personal information. To learn more about our data collection, storage, and usage policy, please visit the Privacy Policy page.

9.1 Data Protection Methods

• All data is kept secure using SSL encryption technology.
• Data is stored with modern firewalls and security systems.
• Your financial information is never sold to third parties.

9.2 Use of Information

99fb uses your information only for providing services, account verification, transaction processing, and meeting legal obligations. Your information is not shared with any unauthorized third parties.

9.3 Cookies

This platform uses cookies to improve the user experience. By accessing the site, you are considered to have consented to the use of cookies.

10. Limitation of Liability

99fb will not bear any responsibility in the following cases:

• Games being interrupted due to loss of internet connection or technical issues.
• Software errors from third-party game providers.
• Losses caused by user negligence or provision of incorrect information.
• Delays or failures by authorized third-party payment providers.
• Losses resulting from unauthorized use of your account.
• Natural disasters, war, or other unforeseeable circumstances.

11. Responsible Gaming

99fb places great importance on responsible gaming practices. We believe gaming is for entertainment — not as a solution to problems.

11.1 Healthy Gaming Guidelines

• Play within your budget and set limits.
• Do not increase your bets out of emotion.
• Do not treat winnings as guaranteed income.
• Do not prioritize gaming over family, friends, or your career.

11.2 Support & Self-Exclusion

If you feel that gaming is getting out of your control, please contact us. We can arrange a temporary break or a permanent self-exclusion. For more details, visit our Responsible Gaming page.

This platform is for users aged 21 and above only. Keep minors away from gaming.

12. Changes & Updates to Terms

99fb reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will make efforts to notify users.

12.1 Effective Date of Changes

New terms and conditions will take effect from the date of publication. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

12.2 Regular Review

We recommend that you review this page regularly to stay updated on the latest terms and conditions. The date of the most recent update will always be noted at the top of this page.

13. Contact & Dispute Resolution

If you have any questions, concerns, or complaints regarding these terms and conditions, please contact us.

13.1 Support Contact

• Live Chat: 24/7 live chat support available in Bengali.
• Email: [email protected]

13.2 Complaint Process

For any dispute, first inform our support team. We generally aim to provide an initial response to a complaint within one business day. Complex disputes may take longer to resolve.

13.3 Applicable Law

These terms and conditions and any disputes arising under them will be governed in accordance with applicable law. 99fb is committed to fair play and transparent service.