99fb Privacy Policy

1 What Information We Collect

When you register on the 99fb platform or use our services, we may collect the following types of personal information:

a) Identity Information

• Full name and date of birth
• Username and password (in encrypted form)
• National ID or passport number (applicable for verification)
• Copy of photo identity document (as part of the KYC process)

b) Contact Information

• Mobile number (linked to bKash, Nagad, or Rocket account)
• Email address
• Residential address (where applicable)

c) Financial Information

• Transaction history — records of deposits and withdrawals
• Payment method details (bKash, Nagad, Rocket, bank account)
• Wallet balance and bonus history

d) Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Login time and session information

2 How We Collect Information

99fb collects your information through various methods, which are described below:

Direct Collection

You provide information to us directly when you register an account on our platform, fill out forms, complete transactions, or contact our customer support team.

Automatic Collection

When you browse our website, certain information is collected automatically through cookies, log files, and similar technologies. This includes your browsing behavior, preferred games, and usage patterns.

Through Third Parties

To complete identity verification (KYC) and process financial transactions, we may receive necessary information from our authorized partner payment providers.

3 Purpose of Using Information

We use the information collected for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To manage gaming services, bonus distribution, and promotional offers.
• Transaction Processing: To securely complete deposit and withdrawal requests.
• Customer Support: To respond properly to your complaints and questions.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To confirm that all users are 21 years of age or older.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve the platform.
• Communication: To inform you about important updates, policy changes, or relevant promotions.

4 Data Storage and Security

To ensure the security of your information, 99fb follows industry best standards and implements the following technical and organizational measures:

Technical Security

• SSL Encryption: 256-bit SSL/TLS encryption is used during data transfer.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Advanced firewalls are used to prevent unauthorized access.
• Two-Factor Authentication: An additional security layer can be enabled for account login.

Organizational Measures

• Access to data is restricted to authorized personnel only.
• Staff receive regular data security training.
• Regular security audits and vulnerability assessments are conducted.

Please note that complete security on the internet cannot be guaranteed. We take every precaution, but you are also responsible for keeping your account password and login details confidential.

5 Sharing Information with Third Parties

We never sell your personal information or disclose it inappropriately. Information may be shared with third parties only in the following limited circumstances:

Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and authorized banks to complete transactions. These partners follow their own privacy policies.

Legal Authorities

We may be required to provide information in response to valid legal directives, court orders, or requests from relevant authorities.

Technology Service Providers

Server hosting, analytics, and security service providers may access information to a limited extent for the purpose of operating the platform. These providers operate under strict confidentiality agreements.

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred, but all terms of this Policy will remain in effect.

6 Cookies and Tracking Technologies

The 99fb website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Performance Cookies: Used to analyze and improve site performance.
• Functional Cookies: Help remember your preferences and settings.

You can disable cookies from your browser settings. However, this may limit some site functionality and affect login sessions.

7 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though information required to meet legal and regulatory obligations may be retained.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
• Right to Data Portability: You may have the right to receive your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, email [email protected] or contact us through 24/7 live chat support. We will respond to your request within a reasonable time.

8 Privacy of Minors

The 99fb platform is intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If a minor has created an account or provided information, please contact [email protected] immediately. We will promptly close that account and delete the associated information.

To keep minors away from online gaming, parents and guardians are advised to monitor their children's internet use and to use parental control software.

9 Data Retention Period

We retain your information for as long as it is necessary. The specific period depends on the type and purpose of the information:

• While Account Is Active: Identity and contact information is retained for as long as the account remains open.
• After Account Closure: Certain information may be retained for a defined period for legal compliance and fraud prevention purposes.
• Financial Transaction Records: Retained for the period required by legal requirements.

After the defined period, information is securely deleted or anonymized.

10 Changes to This Policy

99fb reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A special notice will be displayed on the website.
• The "Last Updated" date at the top of the Policy will change.

Continued use of the platform after changes have been made will be understood as your acceptance of the new policy. You are advised to visit this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

For more information, please also read our FAQ page, Terms and Conditions, and Responsible Gaming page.